This Payment Policy (“Policy”) outlines the terms and conditions governing the payment process for purchases made on [Your Ecommerce Website] (“we,” “us,” or “our”). Please read this Policy carefully before making any payment on our platform.
- Accepted Payment Methods: We accept the following payment methods for purchases made on our website:
- UPI (Unified Payment Interface)
- Credit Cards
- Debit Cards
- Payment Process: a. When you place an order on our website, you will be redirected to the payment gateway to complete the transaction. b. You will be prompted to select your preferred payment method and provide the necessary payment details. c. We use a secure and encrypted payment gateway to ensure the confidentiality and integrity of your payment information.
- Payment Collection: a. RanQLabs, acting as an aggregator between the vendor and seller, manages the payment collection process on our behalf. b. The payment gateway facilitated by RanQLabs securely processes your payment and deducts the applicable amount from your chosen payment method. c. RanQLabs transfers the payment to the respective vendor or seller, after deducting any applicable transaction fees or commissions.
- Payment Confirmation: a. Once your payment is successfully processed, you will receive a confirmation email or notification. b. The confirmation will include details of your purchase, such as the order number, item(s) purchased, and billing information.
- Payment Disputes and Refunds: a. In the event of a payment dispute or the need for a refund, please refer to our Refund Policy for the applicable procedures and guidelines. b. We will make every effort to address and resolve payment-related issues promptly and fairly.
- Security and Privacy: a. We prioritize the security and privacy of your payment information. We use industry-standard security measures and encryption technologies to protect your data. b. We do not store your complete payment information on our servers. Your payment details are securely transmitted to the payment gateway for processing.
- Third-Party Payment Processors: a. Our payment processing is facilitated by trusted third-party payment processors, including RanQLabs. b. By making a payment on our platform, you agree to comply with the terms and conditions of the respective payment processors.
- Payment Gateway Errors or Technical Issues: a. In the event of any payment gateway errors or technical issues, please contact our customer support team for assistance. b. We will work with the payment gateway provider to resolve any issues promptly and ensure a smooth payment experience.
- Changes to Payment Policy: We reserve the right to update or modify this Payment Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website. By continuing to make payments on our platform after any revisions become effective, you agree to be bound by the updated Policy.
- Contact Us: If you have any questions or concerns regarding our Payment Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure a seamless payment process.
By making a payment on our platform, you acknowledge that you have read, understood, and agreed to this Payment Policy.
Last updated: 13th July 2023