Effective Date: 7th Aug 2023
Thank you for choosing RanQLabs for your marketing and digital advertising needs. This Return Policy outlines the terms and conditions related to returns and refunds for our services. By using our website and availing our services, you agree to comply with this Return Policy.
1. Refund Eligibility: a) As an E-commerce Aggregator for Marketing & Digital Advertisements, RanQLabs primarily provides digital services that are intangible in nature. Due to the nature of these services, we do not generally offer refunds once the service has been delivered, and the work has commenced.
b) However, if you are dissatisfied with the service or there are genuine concerns with the deliverables, we encourage you to contact our customer support team at [email protected]. We will review the situation on a case-by-case basis and strive to find an appropriate resolution.
2. Cancellation Policy: a) You may request to cancel your order before the commencement of the service. In such cases, we will provide a full refund if the cancellation request is received before the work has started.
b) If the service has already been initiated, the cancellation request may not be eligible for a full refund. The eligibility will be determined based on the progress of the project and any costs incurred up to that point.
3. No Return of Digital Deliverables: As all our services involve the delivery of digital content, there is no physical product to return. Once the deliverables have been provided to you, they are considered as received and cannot be returned.
4. Disputes and Resolutions: a) In the event of a dispute or concern regarding the service or deliverables, both parties will work in good faith to reach a satisfactory resolution.
b) If a resolution cannot be reached mutually, both parties may seek arbitration or mediation to settle the dispute.
5. Service Satisfaction: a) At RanQLabs, we strive to provide high-quality services and ensure customer satisfaction.
b) If you have any issues or concerns with the service delivered, please contact our customer support team, and we will make every effort to address your concerns promptly.
6. Amendments: RanQLabs reserves the right to amend this Return Policy from time to time. Any changes to this policy will be posted on our website, and the revised version will be effective from the date of posting.
7. Contact Us: If you have any questions or concerns regarding our Return Policy or any issues related to service delivery, please feel free to contact us at [email protected].
By using our website and availing our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Return Policy.